jiy9 Privacy Policy

1 Introduction and Overview

jiy9 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how jiy9 collects your personal information, how it is used, who it may be shared with, and what rights you have over your information.

By using our platform you accept the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. This policy may be updated from time to time, and continued use of the platform after changes take effect will be considered acceptance of the updated policy.

jiy9 believes that transparency around information is the foundation of a trustworthy relationship. That is why we have written our privacy policy in simple and clear language, so you can easily understand what is happening with your information.

2 What Information We Collect

jiy9 may collect information from you in various ways. The types of information collected are described below by category:

2.1 Registration and Account Information

When you create an account on jiy9, we collect the following information:

• Full name and username
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Residential address
• National ID number or passport details (for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (where applicable)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

2.3 Technical Information

Information collected automatically while you use the platform:

• IP address and device identifier
• Browser type and version
• Operating system
• Time and date of page visits
• Cookie and session data
• Your gaming activity and betting history

3 Purpose of Using Information

jiy9 uses collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Delivering customer support
• Resolving technical issues on the platform

3.2 Security and Compliance

• Preventing fraud and unauthorized access
• Verifying identity and confirming age
• Complying with anti-money laundering (AML) regulations
• Implementing responsible gaming guidelines

3.3 Improvement and Personalization

• Recommending games and offers based on your preferences
• Improving the user experience on the platform
• Analyzing data to develop new features and services
• Sending relevant communications and notifications

4 Information Sharing and Disclosure

jiy9 does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing, technology services, and customer support assistance. These partners are required to use information in accordance with our instructions and may not use it for any other purpose.

4.2 Legal Obligations

It may be necessary to disclose information to comply with applicable laws in Bangladesh, judicial orders, or directives from regulatory authorities. In such cases we will provide only the minimum information required.

4.3 Business Transfers

In the event of a business restructure, merger, or acquisition of jiy9, your information may be transferred to the new owner. In such cases you will be notified in advance and your information will remain protected in accordance with this policy.

5 Cookies and Tracking Technologies

The jiy9 platform uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the service.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and remember language preferences. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your user preferences, settings, and account options. They are optional and can be disabled from your browser settings.

5.3 Analytics Cookies

These cookies are used to collect statistical data about platform usage, which helps us improve the quality of our service. This data is collected in aggregated and anonymous form.

You can control cookie management at any time by changing your browser settings. However, disabling some cookies may cause certain platform functions to not work properly.

6 Data Security Measures

jiy9 has adopted industry-standard technical and administrative measures to protect your personal and financial information.

6.1 Technical Security

• Use of SSL/TLS encryption for all data transmission
• Advanced encryption methods for storing sensitive information
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-factor authentication

6.2 Administrative Security

• Only authorized staff have access to your information
• Privacy training for all staff
• Logging and regular review of data access
• Contractual confidentiality obligations with third-party service providers

While we take the strongest protective measures available, no method of transmitting information over the internet or electronic storage can be 100% secure. In the event of a data breach we will act promptly and notify affected individuals in accordance with applicable law.

7 Data Retention Period

jiy9 retains your personal information only for as long as is necessary to provide services or to fulfill legal obligations.

• Active account data: for as long as the account remains active
• Inactive account data: for a defined period after the last activity
• Financial transaction records: long-term, in accordance with legal requirements
• After account closure: for a defined period in compliance with relevant laws

After the defined retention period your information will be securely deleted or anonymized, unless a legal obligation requires longer retention.

8 Your Rights

jiy9 respects and upholds the following rights regarding your information:

8.1 Access

You may request at any time to know what information we hold about you. Upon request via live chat or email we will provide you with the information within a reasonable time.

8.2 Correction

If any information we hold about you is incorrect, you may request that it be corrected. We will verify promptly and make the necessary corrections.

8.3 Deletion

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases involving legal obligations or ongoing transactions.

8.4 Opt-Out from Marketing Communications

You may stop receiving promotional emails or messages at any time. However, essential account-related notifications will continue to be sent.

To exercise any of the above rights, please contact our support team. We are available on 24/7 live chat to assist you.

9 Privacy of Minors

jiy9 strictly provides services only to users aged 21 and above. We do not knowingly collect personal information from any minor.

We follow an age verification process at registration. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If you suspect that a minor has registered on our platform, please contact us.

10 Policy Changes and Updates

jiy9 reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes we will send a notification to your registered email address. Continued use of the platform after changes will be considered acceptance of the updated policy.

For any questions about the interpretation of this policy, please contact us. We are always committed to maintaining transparency.

11 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. Our dedicated support team provides assistance in Bengali 24/7.

Our goal is to resolve all your concerns quickly and effectively. jiy9 is your trusted partner in protecting your information.